We offer free delivery on all orders within Singapore. This method offers no tracking service and we will not be held responsible for any lost mail. If you'd like to track your parcel, kindly opt for Registered Mail.
Please ensure the full and correct address is stated. We will not be responsible in the event that address provided by customer is incomplete/incorrect. Orders with incomplete/incorrect address may result in lost or delayed mail, and any shipping costs for re-delivery will be borne by the customer.
Self-collection is available any time by appointment at 3 Margoliouth Road Singapore 258530.
We hope you'll love every item you bought, but if you're not completely satisfied with your pieces, we'll gladly exchange them for others of equal value within 7 days of receipt. Unfortunately, we are not able to do any refund. Please ensure that the items are packed properly and mailed via traceable carrier or registered post to prevent any loss or damage.
In the unlikely event that your items are damaged during shipping, please let us know within 2 days of receipt and we can arrange for a replacement or exchange. All additional delivery costs for replaced/exchanged items will be the buyer's responsibility.
Due to differences in lighting, there may be some degree of variation in colour representation of the actual pieces from the product images. Many of our products are also handmade and uniquely produced so slight differences in shape, colour and texture may occur among the same item—that’s what makes your piece special. Please note all measurements are approximate.
The images used on this website are the property of HOTEL&HOME LLP. Any use of one or more of these images, in particular the downloading, processing and dissemination for commercial purposes, is not permitted without prior permission.