STORE VISIT AND SELF-COLLECTION
As we are not able to feature all our products online, we highly recommend dropping by our pop-up events or visiting the store to browse our complete collection in person.

We are open by appointment Mon ~ Sun: 10:00 ~ 22:00 for consultation, viewing, self-collection and direct purchase of our products.

PAYMENT
We accept Visa, MasterCard and American Express via Stripe for all online orders. All shopping cart transactions will be in Singapore Dollar (SGD). 

SHIPPING
We currently deliver within Singapore at a flat rate of SGD$5 and free local delivery for all orders above SGD$50. If you would like to buy from elsewhere, email us the products you are interested in and we'll set up a separate order and shipping charge for international shipping.

EXCHANGE POLICY
We hope you'll love every item you bought, but if you're not completely satisfied with your pieces, we'll gladly exchange them for others of equal value. Unfortunately, we are not able to do any refund. Either bring the items to our showroom for exchange or ensure they are packed properly and mailed via traceable carrier or registered post to prevent any loss or damage.

In the unlikely event that your items are damaged during shipping, please let us know within 2 days of receipt and we can arrange for a replacement or exchange. Please note that all additional delivery costs for replaced/exchanged items will be the buyer's responsibility.

STOCK AVAILABILITY FOR VINTAGE & UNIQUE ITEMS
Some of our products are one-of-a-kind found vintage pieces and handmade items sourced from individuals around the world. For the most part, these items are not produced in large quantities and might not be possible for us to restock them. 

PRODUCT DESCRIPTION
Due to differences in lighting, there may be some degree of variation in colour representation of the actual pieces from the product images. Many of our products are also handmade and uniquely produced so slight differences in shape, colour and texture may occur among the same item—that’s what makes your piece special. Please note all measurements are approximate.

COPYRIGHT
The images used on this website are the property of HOTEL&HOME. Any use of one or more of these images, in particular the downloading, processing and dissemination for commercial purposes, is not permitted without prior permission.